About Us
Care that Feels Personal — Because it Is
At Procare, we believe that everyone deserves reliable, respectful, and truly personalised care at home. We set out to build a modern home care service that does things differently — one that’s simple, transparent, and above all, human.
We provide in-home support from a trusted, consistent helper — no rotating carers, no confusing contracts, no waiting weeks for a response. Just dependable care, delivered with compassion and clarity.
Our Story: Why We Started Procare
Procare was founded by a small team with deep roots in health and social care — and a very personal reason for doing so.
Several years ago, one of our founders struggled to find quality, reliable care for a loved one after hospital discharge. The process was confusing, delayed, and impersonal. Carers changed from day to day, paperwork piled up, and there was no real continuity or peace of mind. It left us asking: why does getting good care have to be so hard?
That experience became the spark for Procare. We knew families deserved better — a service that truly listens, responds quickly, and places people at the centre of everything.
So we built Procare around the kind of service we wished we had: fast, friendly, and built on trust.
Why Families Choose Procare
Every day, more families across the community turn to Procare for support that feels different. We’re not an agency that ticks boxes or rushes care visits. We take the time to get to know you and match you with a consistent, experienced helper who understands your needs.
We handle the details, so you don’t have to — no lengthy paperwork, no uncertainty. Just help when you need it most.
The team
Richard Banyard – Non-Executive Advisory Board Member
Richard Banyard is a senior health services consultant with over 45 years of experience in the NHS and international healthcare. He provides strategic support across CQC compliance, primary care contracting, GP federation development, and service transformation.
A former NHS Chief Executive and Director of Commissioning, Richard has held multiple board-level roles and led major programmes including new hospital planning, Primary Care Trust establishment, and LIFT procurement. He also pioneered early NHS commissioning models in the 1990s.
Richard holds a Master’s in Health Services Management and a PGCE. A published author and experienced educator, he has supported the professional development of NHS staff through teaching, examining, and course leadership.
At ProCare, Richard brings deep system knowledge and governance insight to support sustainable, high-quality care delivery.
Charles Mason - Co-founder & CEO
Charles is the Co-Founder and CEO of ProCare, bringing extensive experience in banking and technology with a strong focus on the health sector. His background in driving innovation and building scalable solutions inspires ProCare’s mission to transform the way home care is delivered. Charles is passionate about leveraging technology and AI to enhance service quality, improve operational efficiency, and deliver truly person-centred care. His strategic vision and leadership are central to ProCare’s goal of setting new standards in the home care industry, ensuring clients receive compassionate, efficient, and forward-thinking support.
Sabrina Taylor - Chief People Officer
Sabrina is an accomplished Chief People Officer with extensive experience in Human Resources, particularly within the health sector. She has held multiple senior leadership roles, where she successfully developed and implemented people strategies that supported organizational growth. With a strong track record in sourcing and mobilising top talent, Sabrina plays a key role in aligning workforce capabilities with strategic objectives. Her deep understanding of the care sector, combined with her collaborative leadership style, ensures the delivery of high-performing teams. Sabrina’s expertise and passion for empowering people make her an excellent addition to the team and a driving force for success.
Sarah Kakonge - Registered Manager
Sarah Kakonge is a highly experienced Registered Manager with over 15 years in the health and social care sector. She has a strong track record in leading domiciliary care services, ensuring compliance with CQC standards, and delivering high-quality, person-centred care.
Sarah has held senior roles across several care providers, where she has managed teams, developed care plans, overseen service delivery, and maintained rigorous health and safety and safeguarding standards. Her approachable leadership style, commitment to professional development, and passion for improving lives make her a valued member of the ProCare team.